Refund and Returns Policy

Last updated November 10, 2024

Thank you for shopping at Globastry. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund within 14 days of your purchase. Please see below for more information on our return policy.

DEFINITIONS

For clarity, the following terms are defined:

  • “Company,” “we,” “us,” or “our” refers to Globastry
  • “Customer” refers to any individual or organization using our services
  • “Service” refers to all products and services provided by Globastry
  • “Website” refers to globastry.com

RETURNS PROCESS

To initiate a return:

  1. Contact our customer service team within 14 days of purchase
  2. Clearly state the reason for your return
  3. For digital products, explain any issues encountered
  4. For physical products, ensure items are in original condition

REFUNDS

After receiving your return request:

  • We will process your return within seven (7) days of receipt
  • Refunds may take 1-2 billing cycles to appear on your credit card statement
  • You will receive email notification when your refund has been processed
  • Digital purchases may require verification of technical issues

EXCEPTIONS

The following situations may affect your ability to receive a refund:

  • Digital products that have been downloaded or accessed
  • Products showing signs of use or damage
  • Requests made outside the 14-day return window

For defective or damaged products, please contact us immediately at the contact details below to arrange a refund or exchange.

PRIVACY AND DATA PROTECTION

When processing returns and refunds, we handle your personal information in accordance with our Privacy Policy. We ensure:

  • Secure processing of payment information
  • Confidential handling of personal data
  • No sharing of customer information with third parties except as required by law

POLICY CHANGES

We reserve the right to modify this policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the modified policy.

CONTACT US

If you have any questions about our return policy, please contact us:

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